Welcome to The Autobarn Mazda of Evanston

I was searching online for a vehicle to purchase & handling communications via email, the Autobarn Mazda of Evanston was very attentive to my emails. Jason Harris was quick to respond & provided information I requested. Feel like we could've made a deal, but some of the communication towards the end was not timely and I did make an early offer that was denied but then the vehicle was later listed at the price I offered. In the end, it was meant to be though, it wasn't exactly what I was looking for. In the end, the response to my emails & quality of information provided was impressive and I would recommend anyone interested in a vehicle at their dealership to at least reach out & start communication.

Ivan was outstanding! Very helpful, even came in early so I could pick up my car , highly recommended

A few weeks ago, I purchased a vehicle from the Mazda dealership in Evanston. During the purchase, I was pressured into buying an additional service, LoJack, for $500 despite initially declining it multiple times. What followed was one of the most disorganized and unprofessional customer service experiences I have ever had. The day after purchasing the car, I attempted to set up my LoJack account, but it did not work. Over the next several days, the app repeatedly stated that my vehicle could not be found and instructed me to contact the dealership. When I finally did, the first employee I spoke with could not even locate my account and stated that the service must not have been properly set up at the time of sale by my salesperson. I was told the salesperson would contact me. When the salesperson, Daler, reached out, there was no explanation or apology. Instead, I was casually told that I needed to come back to the dealership to "update" my equipment. I had just purchased the car the week prior and live 40 minutes away. I asked why this was necessary and was given no clear explanation, nor was there any acknowledgment of the inconvenience. I then asked to speak with a manager, which only escalated the issue. There was still no apology for the fact that a service I paid for was not working. The manager, Anthony, claimed that I likely failed to activate my account within a required timeframe and therefore needed to bring the vehicle back in. I explained that I attempted to activate the account the very next day. He had no response other than repeating that I would need to return to the dealership. I scheduled an appointment with the service department and took time off work to address the issue. After waiting 1.5hrs I was told that the LoJack equipment installed in my vehicle had malfunctioned and needed to be replaced. After the replacement, the service still did not work. The service department did not know how to proceed, so I contacted LoJack directly. LoJack customer service explained that when new equipment is installed, it must be re-registered under the customer's name by the dealership. When I relayed this information to the Mazda service department, I was told that nothing further could be done and that I would need to drive to another dealership an additional 15 mins away. This was especially frustrating because during the sales process, the dealership had no issue coordinating and driving between facilities to complete the sale. Once the purchase was finalized, that coordination and accountability disappeared, leaving me to navigate their internal disorganization on my own. After driving to the second location, the employee simply looked at the serial number in my car, something that could have easily been communicated over the phone. This unnecessary back and forth wasted hours of my time for an issue that stemmed entirely from the dealership's errors. When I later spoke to Anthony in person, he denied suggesting the issue was my fault and claimed I misunderstood him. Although he acknowledged the situation was mishandled, he never apologized. I was then told that the person responsible for managing LoJack accounts was unavailable and that I would need to wait several more days for access. I was told that if the service still did not work, I would be refunded, as if this were a favor, despite the fact that I had already paid for a product that never functioned. When I asked Anthony for Mazda's corporate contact information, he said someone would email it to me, stating this in a way that made it seem beneath him to provide it. I still haven't recd that number. The core issue here is accountability. If a dealership aggressively pushes an add-on service, staff and management should understand how that service works and be prepared to support it. Instead, I was blamed for their mistakes, passed between departments and locations, and treated as an inconvenience once the sale was complete.

TERRIBLE CUSTOMER SERVICE. I had an appointment at their service center to which I showed up for. I sat and waited for nearly 30 minutes (when there weren't even any cars in front of me) before I left without ever being helped or even acknowledged. No greeting, no "we'll be right with you" - nothing. I went IGNORED by the at least 3 employees at their computers of whom made eye contact with me. This place was decent when I started going more than 5 years ago but there's been a steady decline of everything from customer service to turnaround times to now the WORST service advisors I've ever dealt with. I came here out of convenience but when I sit around almost half an hour waiting to be helped after my set appointment time there's nothing convenient about it anymore. This service center does not value it's loyal customers nor their time. Unprofessional, disappointing, and completely unacceptable. Would not recommend this service center to anyone.

During a recent visit to your service department for scheduled maintenance, I had a disappointing experience with one of your representatives, Jamie Mossman. He told me my paperwork would be ready in 5 minutes, but after 35–40 minutes passed and I saw him assisting other customers in the waiting area, I finally had to approach him myself. At that point, he printed the paperwork for me to sign. Throughout the experience he displayed hostility and unnecessary rudeness. Frankly, I’m left wondering why I should return to a Mazda dealership when I can receive faster, more courteous, and transparent service from places like Jiffy Lube—at a more reasonable price.

We had a very good experience with Eric Fragassi in buying at Autobarn in Evanston

Appreciate the prompt service and timely updates via text messages. So glad they were able to to remove a seized license plate frame screw!

The Autobarn is an attractive showroom & building.. upon entering the building I was greeted by Christopher Allgeretti. His presence & positive energy flowed with Feng Shui !!!! The Mazda CX 90 was a vehicle I had chose before arriving & Christopher had made the Entire Experience of finding the exact model & Color I was interested Effortless .. Christopher & I went on a test drive through the neighborhoods while explaining the features of the vehicle sharing his vast knowledge of that particular vehicle along with some history of Mazda company & his experiences with the vehicles. Kishan had also played a key role in helping with getting to know the Mazda CX90 & made the Experience Easier & Enjoyable !!!!!!! Kishan also helped to Navigate the Controls as well ..

I never bought a vehicle online and from out of state before. I bought this car sight unseen although I had them send photos and a video. The process was a little clunky but we got it done. I would recommend this dealership and salesman Chris Reis.

I live in NJ which is a 1000 miles away from Autobarn, on 6/20/25 I called and spoke to Chris Allegretti, and let me tell you this; Chris was honest and a true professional he answered every text and call in a timely fashion and this made it real easy for me to purchase a 2025 certified used CX-70 sight unseen. Chris had the car shipped to me in NJ and I was very surprised that it was shipped enclosed and not open this was not something i requested but he did the right thing.

I brought my 2008 Mazda 3 to Autobarn for an oil change and check of fluid levels, hoses and mechanical systems. Driving into the service area was easy. I was greeted promptly and politely. Yessenia, my service advisor, knew my car’s previous service history, and she was attentive, knowledgeable and articulate. I have had this car serviced at Autobarn of Evanston for 6 years and have always been satisfied. The service work is excellent. After the oil was changed and the technician had checked the engine and underside of the car, Yessenia texted me a video that showed clearly the areas where repairs were recommended. She explained the issues clearly and patiently answered my questions. She also provided a helpful, color-coded written report of the free multi-point inspection details. There is a comfortable waiting area with coffee, several snacks and TV and a separate space with tables and outlets for working with a laptop.

We had a solid experience all around. We walked in without an appointment and Jason Harris took great care of us.

Vary friendly helpful staff. Christopher Allegretti was patient, showed me several models. We decided on a cx 90. He explained everything about the car. Jonathon Danial in finance was not pushy at all. A very relaxing experience.

Service is good but very long even i had an appointment. I spent almost 3 hours for just maintenance service of my new (mazda CX30 2025) car.

Chris was great to work with. Explained all features thoroughly. Everyone at the dealership was so nice.