Customer Testimonials
The best experience my partner and I have had buying a new car! Tommy was a very helpful, low-pressure sales associate who communicated promptly and listened to what we asked for. We chose Mazda because we liked the car and because the service at the dealer was head and shoulders above others from test drive to signing.
Great experience purchasing from Autobarn Mazda in Evanston. Thanks Layla Hill for hooking us up with our sweet ride!
You know the cliche about shady car salesman? How they advertise a certain price but when you get there it's not the same price? It's a cliche for a reason.
Although I ended buying another car from a different dealership, Tommy at Mazda was so great during my hunt. Very fast, thorough and not pushy at all. This was a great experience.
My wife and I just bought an almost-new Mazda 3. We had a good experience working with Tommy. We live out of state and knew it was the car we wanted and drove in 3.5 hours to pick it up. Things all went really smoothly throughout. Our only slight frustration was driving off with only a couple gallons of gas in the car, which meant we had to stop for gas before leaving Chicago.
My first experience with Mazda and all I have to say is Christopher A. has given me the best car selling experience thus far! I appreciated the fun test drive, and impeccable understanding of business in making me feel the most comfortable with my purchase. Happy to be a part of the Mazda family!
Chris was awesome! Very helpful and insightful. Made my time very easy going looking for a car!
Purchased my first Mazda (CX-5) March 2023 and just loved it! I was assisted by Ivan who helped make sure everything went smoothly and I drove off with my new car that same day. When my Mazda was totaled last month, I was so impressed by the safety features that engaged on impact that I knew I wanted the same vehicle. Before I could even think about my next move, Ivan reached out to me to check in, as he was alerted that I had filed a total loss claim. I was so impressed with his follow up a whole year ... Read More Google - Apr 18, 2024
Layla was absolutely fantastic!
My husband did a lot of research on a new car for me, and found some of the best deals on what we were looking for at Autobarn.
Jason Harris was our rep, and he did a wonderful job, answering questions and helping us negotiate the best deal. After the sale was done and we were ready to pick up our new car, he went through all the features and and showed us how to connect car play, and what all the knobs and button’s functions were. He took an extra half hour with us, AFTER the sale was ... Read More Google - Apr 17, 2024
Excellent service from Layla. Very happy with purchase experience.
Hi I have to add another review for Chris Allegretti. We came back from a week long trip and found our car battery to be dead. I called him for advice and whether the Service Department could help and who to call. Chris hopped in his car and was here within 20 minutes with a portable charger and Boom we were on our way, Thanks so much Chris, you weren't kidding when you said we could call anytime!
Just had a really great experience with Autobarn Mazda. It starts and ends with Mauricio Rubio who worked his tail off to make the deal happen. There was a great deal of "back and forth" in this negotiation, and Mauricio kept it moving. I was also glad it was such a nice day, to enjoy some air while the discussions happened inside.
I'd also like to mention Elias in Financing. Moving on to him, after the work Mauricio put in, was like the frosting on the cake. Elias walked me through options, got a lower than expected ... Read More Google - Apr 11, 2024
My husband and I were looking to buy two used cars. We went to a few different dealerships in the Chicago suburbs and Autobarn instantly stuck out to us as professional, respectful, and accommodating to what we needed. We worked with Tommy for a few weeks so we could find exactly what we were looking for and he was extremely communicative and patience with us. He explained the whole process very well and made sure we got the cars in the time frame that we needed them. We're so thankful to Tommy for making it a smooth process and ... Read More Google - Apr 11, 2024
Bought a cx5 from Jason. He is a great person in general. He never pushed hard to sell but gave a lot of informative information to help the decision to buy. The dealership is top notch and everyone is very professional. If anyone is thinking about buying a Mazda this is the place. Also I must include the financial person Jamal He was very professional and thorough and pays great attention to detail and made sure we understood all of the documents . Thanks again what a great team of people.
We were here on two occasions and we worked with Jason (sales person), he was genuine and up front. He never pushed us he was just informative. He gave us time to think. We also met the upper management or first time out and he just talked with us. He didn’t overly push us either. We’d recommend this dealership.
I had a wonderful experience from start to finish at this dealership. Chris Reis was very knowledgeable and I had a great experience.
Wonderful associates, wonderful and helpful technicians, wonderful and clean design. I have taken my car to Autobarn of Evanston for years, and each time it gets better and better. In addition to Buti Poldino being very helpful and informative with my car needs, while waiting my phone needed to be re-charged, and he went out of his way and lent me the most interesting phone charger. Thank you for being there! Conveniently located!
Nice clean drive-in facility, friendly staff, and modern updated waiting room. When the mechanic had a question about something I requested I was able to go into the back and show him what I needed done. I wanted the sway bar mount and bushing lubricated. Most shops seem to keep the owner and mechanic separated at all times. I had requested the same service at another dealership, and they said it couldn't be done.
Layla was absolutely amazing in helping me test driving the Mazdas. It was a welcomed, customer focused, no pressure experience, filled with Layla’s enthusiasm and detailed knowledge.
My wife and I purchased a new car from here, and Mauricio made the whole experience great. He was patient, knowledgeable and answered all our questions. We'd certainly recommend The Autobarn!
I flew all the way from Kentucky to purchase a Certified Used Mazda from Autobarn Mazda. It was a fantastic deal, the sales associate, Tommy, was pleasant, helpful and knowledgeable. It was an all around wonderful car buying experience.
Bought my first Mazda here. Chris Reis made it super easy and helpful to get my CX30. He made the whole process a breeze. He was efficent, patient, and easy going. Definitely reccomend this Mazda dealership and Chris Reis as a salesman.
I recently had the pleasure of purchasing a car from Mazda Autobarn of Evanston, and I can't speak highly enough of the exceptional service I received from Chris Reis throughout the entire process.From the moment I stepped onto the lot, Chris's professionalism and expertise were evident. He took the time to understand my needs and preferences, patiently answering all of my questions and guiding me through the available options. His knowledge of the Mazda lineup was impressive, and he was able to recommend the perfect vehicle for me based on my requirements.Throughout the negotiation process, Chris ... Read More Google - Mar 31, 2024
Mauricio was super personable and did a great job listening to what we wanted and doing his best to make it happen. Would recommend a trip to Autobarn of Evanston if you’re looking for your next car!
Chris Reis was awesome to do business with. Super friendly and made the process simple and stress free.
Excellent service with great team members! my favorite is Jason in sales. He was extremely educated and helpful pointing me in the right direction!
Jason was super friendly, and went above and beyond helping me find something I truly desired. Highly recommend him 💯
Chris I had a great experience at the Autobarn with Chris Reis. Chris went above and beyond. He simply was incredible and truly went above and beyond. Any concerns I had He answered all of them and was very knowledgeable. I am definitely going back to Autobarn in Evanston and certainly will have Chris help me with my new purchase.
Jason was the best! he was so personable and funny, not pushy and was able to answer every question about any vehicle i had!!
Jason was amazing! He gave us the best experience we ever had buying a vehicle. He was very knowledgeable and so kind. He went above and beyond in my opinion, to make this whole process enjoyable, fast, and easy!
I came into autobarn Mazda in Evanston to pick out a new suv, Patrick Levy helped walked me through the process from beginning to end. We looked at different options that would work for my family. He was patient, helpful and kind, I walked in not really knowing what I wanted and Patrick helped by looking at each vehicle and comparing it with leasing versus buying. I'm so grateful that Patrick and the whole team of Autobarn Mazda in Evanston are so skilled in what they do. I couldn't ask for a better experience and I'm beyond ... Read More Google - Mar 30, 2024
Sandy Solayman, was our Service Advisor this Time around and as in times before when we came in for Service, she has consistently Treated us with Professional Customer Service and Explained to us what was needed to be Repaired on our Vehicle and Always explains to us what The Full Circle Service Report Card Says. I vote for a Raise in pay for her What say you.
"| was so pleased with the service I Received from The Autobarn Mazda of Evanston. They went above and beyond to help me find the perfect car." I was very impressed with the quality and service I received. Big shout out the team that helped me. Layla, you're the best! Thank you so much.
The friendliest car buying experience ever! Layla and her team went above and beyond to help us get the best deal possible. I highly recomend this establishment, if you want the best car and service. Layla thank you so much!
Eric at Mazda of Evanston was professional and knowledgeable. It has been awhile since I have had a car, and happily this experience was very efficient. All my questions were answered with patience and courtesy, and that was very much appreciated.
I recently purchased a new vehicle at this dealership. I was dreading the process, as my last purchase 12 years ago from a different dealership was not pleasant.
I am happy to report that my experience this time was 180 degrees opposite and was really enjoyable.
We met with Layla Hill. She could not have been nicer, more pleasant and was very easy to talk to and deal with.
She took time to show us various vehicles, and then drove us to their repair center where additional vehicles were located. The car I purchased was one of those stored here. We were ... Read More Google - Mar 26, 2024
Great service. Yessenia was really nice and very helpful. I am glad I bought a Mazda CX-5.
Bought my car here a few months ago. Laylani is the best! She was very welcoming, super knowledgeable about cars, patient and customer focused.
Layla Hill is extremely professional, knowledgeable and helpful. I will buy my next car from Layla!
Exceptional service and expertise - that's what you'll experience when you choose Eric as your car salesman. From the moment I walked into the dealership, Eric greeted me with a warm smile and genuine enthusiasm to help. His knowledge of the vehicles on the lot was impressive, and he patiently answered all of my questions, ensuring I felt confident in my decision. Eric went above and beyond to find the perfect car for me, taking the time to understand my needs and preferences. Thanks to his professionalism and dedication, I drove off the lot in my dream car ... Read More Google - Mar 23, 2024
Eric was a great sales person and made it easy for me to buy my new car. He’s a top G! They have a great selection of cars.
I just want to say thank you very much for all the help that eric fragasti given me buying my car
Eric F. was by far the easiest and most knowledgeable person to work with. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Eric to buy your next vehicle!
I’m very pleased with the customer service and attention to detail at the Mazda Autobarn of Evanston. Lala Hill was a very professional salesperson with great knowledge of the cars. I will buy my next car from The Autobarn Mazda of Evanston for sure!
Eric Fragassi was so helpful. Answered all my questions and sold me my new Mazda. Could not have been happier.
Exceptional Service from Eric Fragassi!
I had the pleasure of working with Eric during my recent visit to the dealership, and I couldn't be more impressed with his professionalism and expertise. From the moment I stepped onto the lot, Eric took the time to truly understand my needs and preferences for a new car. He patiently answered all of my questions and provided valuable insights that helped me make an informed decision.
Eric's attention to detail and dedication to customer satisfaction were evident throughout the entire process. He even arranged a test drive for me to experience the ... Read More Google - Mar 23, 2024
Leilani Hill knows a ton about cars and is very helpful. She’s very friendly and great to work with. When we are ready to buy our next vehicle, we’ll come to her.
I recently had the pleasure of purchasing a car from Autobarn Mazda of Evanston, and I owe a huge part of my positive experience to Eric Fragassi. From the moment I stepped onto the lot, Eric greeted me with a warm smile and genuine enthusiasm.
Throughout the entire process, Eric was incredibly attentive to my needs and preferences. He listened intently to what I was looking for and expertly guided me to the perfect vehicle, patiently answering all my questions along the way. His professionalism and knowledge made me feel confident in my decision.
What truly stood out was Eric'... Read More Google - Mar 23, 2024
The buying process and customer service was above average presale but once the purchase was completed all of that went out the window.
They were dishonest about the transferring of two significant upgrades from the original owner, which were listed as value added options for the vehicle and hold substantial value. I contact my salesman and got no response.
Additionally, I discovered damage on the rear hatch before leaving the lot after signing the paperwork, a problem that mysteriously appeared post-test drive. My salesman and his manager assured me that they would have the body shop take care of it ... Read More Google - Mar 1, 2024
My wife and I had an awful experience at this location when purchasing our new Mazda CX-30. While it started well in the sales department, we were deliberately misled and manipulated in their finance department. I'm not sure if they felt emboldened because I was an immigrant buying a car in the US for the first time but for me this is definitely not the honest, transparent business it claims to be.
After agreeing to the price and monthly payment for the car, not only orally but also signing a paper with the numbers attached, in their sales department, ... Read More Google - Feb 23, 2024
Had my vehicle for over a month for a bumper replacement, detail and system update. The repairs and detail weren’t done correctly the first time trying to pick it up… Finally, one week later, 30 minutes after picking my vehicle up, the same error message about the system update popped up.
If you like lighting money on fire this place is for you! $175 to diagnose a check engine light even tho I gave them the code from my local mechanic. If I didn’t have to get this software issue fixed by a dealer I would not have gone to this place. Two stars bc at least the people smile when they charge you an arm and a leg!
Had to pay 400 hundred dollars just to have a key replaced. Never coming back here again.
If this dealership promise that they have the vehicle in stock. Make sure, they take a picture with today's newspaper on it before you drive there. The car salesman lied to me and offered a different color for the vehicle of my choice.
Tried to buy my CX-5 here last year but they wanted to add the “Market Adjustment” for 2000$ to the price of vehicle. I told them I would pay the MSRP but not a cent more. They said it was standard practice because of the Car Shortage and they had to charge everyone that- lol. They were also the only Mazda dealer with a lot of cars in stock, Gee, I wonder why? I took my business elsewhere and purchased my CX-5 at MSRP and 4 months later bought my wife a CX-30 at the same dealer which I will continue to ... Read More Google - Aug 15, 2023
ALERT ‼️ BEWARE OF THIS DEALERSHIP! I am shopping for a Mercedes-Benz AMG250 and, I got a call from Ron at this dealership who was decent and polite but, had no understanding of how to assist me at all. So, I then requested to speak to the person he referred to as his manager. I then received a call back from Ron’s said manager name Dan and he called me very very very rude, raging, screaming, yelling, making fun of me with an ELITES attitude and proceeded to yell at me saying “ THERE HAS TO BE SOMETHING VERY WRONG WITH ... Read More Google - Aug 12, 2023
The dealership caused damages to the transmission . They recommended doing transmission fluid change that caused the transmission failure after a while… they are not taking responsibility to fix the transmission. I raised my concerns before they change the transmission fluid… they did not listen. They filed a claim with the 3rd party they use for the fluid and they can only cover $500 damage… however it’s more expensive and costs around $5608.34 The rep name is Oscar… very unprofessional. I will seek assistance with the mazda headquarter and follow up legally if needed .
The dealership looks nice as you'd expect from Mazda but... They took my car for a recall repair. Kept it 10 or so days. THe repair was supposed to be free of charge but when I came to pick my car up they told the battery was faulty and they had to repair it and charged me for it over 200 bucks. Just want you to be aware that these guys are not above the common low-life car dealership service tricks.
Avoid them. They lied about my credit score so they could quote me a worse interest rate, they transferred my plates before I had signed any sales agreement, the finance guy tried to slick talk me into a crazy unnecessary loan amount. Mazdas are great. The only thing holding me back from buying is the dealerships around Chicago and having to do business with them.
Purchased a CX-30 and in just six months the leather on the steering wheel was peeling. Mazda refused to cover it despite it clearly being a known issue. The Autobarn avoided the issue and did not want to help.
Very bad sales tactics, no fair Lu general manager. They give me final out of packet price when I call them, which included extended warranty (you can check it on line) so I drive long 1.5 hours travel. When I came they said they have so many customers interested to buy this car so they can sell me it for 3000$ more to cover extended warranty which in on line add was included. And Lu didn't have any problem to tell me it straight in my eyes. It was 1 month ago, in mean time I find better deal, newer car same ... Read More Google - Apr 26, 2023
Service was unprofessional and rude. Jay was impatient and not willing to walk through service details with me. Entire time there took >4 hours for simple maintenance. Labor is too expensive and recommend traveling elsewhere
Terrible reception service. Rude, unhelpful lady. Turning away customers because it’s a Saturday!
Salesperson repeatedly misled us with falsehoods about the availability of a vehicle. Then sold the desired car out from under us despite the fact we told them we would buy the car and just needed a buyers order to complete the paperwork for our pre approved loan through our bank. This place only reinforced stereotypes about the honesty of those involved with car sales. Have repeatedly been told someone would be getting in touch with us. Which only came true on one attempt by them. The rest of the contact was made by us.
Would have given zero stars if ... Read More Google - Feb 24, 2023
I absolutely refuse to PAY $400 to replace a serpentine belt that seems to be in excellent condition, especially since my car has only been driven 35,000 miles. It doesn't seem to make sense to me why they even recommended that I replace it. They said my belt was old and cracked? I'm just curious because it looks fine to me! Well, I guess you could say that my relationship with Mazda Evanston has run its course - we had a good run, considering I bought three cars from them, but now it's time to part ways.
Service department is terrible and unaccommodating. They will not accommodate for service. Took my car in to schedule service appointment for an issue that was previously looked at, and I’m being told that there is no way to tell if there is a loaner for the scheduled day. They say that I need to bring it in and check on the day of service. I explained that would not work for me as I am on time restrictions. They are using the excuse that it is a first come first serve basis but I am on time restrictions. It ... Read More Google - Oct 19, 2022
Spoke with Poldino Buti about my recent review.
Solidifies my earlier comment about not trusting this service dept. The call was unhelpful.
Among other things, I wanted to make it clear that at no time did I imply that I was being 'upsold'.
And just wondering, if the front control arm bushing and sway bar link were just 'loose' as Mr Buti posted in his comment, why weren't they just tightened? I never mentioned an 'upsell', but Mr Buti did.
Got to wonder why my car came out of the service department in worse shape than how it went ... Read More Google - Jul 14, 2022
Bought a 2015 E400 from dealership. In September. In June the timing chains failed and dealership refuses to take an responsibility or help with the repair. Do not buy any trade in from this dealership as they fail to properly inspect vehicles
In the past I would have given 5 stars.
I had entrusted my car to this dealer service dept for 8 years. Oil changes and required maintenance were performed regularly.
Had recent service to replace rusted worn out part. I was never made aware of the serious rust issue. When service had been suggested, at a previous oil change, to have parts replaced, it was never made clear that not having the work done immediately would cause serious safety issues.
In all the years that I brought the car in to this service dept, I was never told that the underneath of ... Read More Google - Jul 9, 2022
Mazda will never be able to elevate itself to premium level as long as as long as they allow their official services to treat their customer as they do at this place.
I have been going there since I purchased my Mazda6 in 2019, and every time the employees tried to charge me more than necessary, or at least to convince me that I need something that I really do not. Okay. That's kinda to be expected. One time they asked me for $375 just to put the front Mazda emblem back on, as it was taken out. I did it ... Read More Google - May 28, 2022
Dealership is just like any other, AWESOME before and during the purchase. SUCKS after you've signed your life away and they hand you the keys. Had issues and needed to call the service department multiple times. Both times I was told: "we're really busy right now, I'll give you a call back in 20-30 mins." Waited 4 hours, no call back, had to call them back myself.
If I could give a couple negative stars I would . First n very last time I'll ever come to such a poorly manage & manner business . Honestly still in disbelief how unprofessional they are . I brought Mazda in for a recall airbag had an appointment at 3:15pm . I had both my toddlers with me . I asked how long will it take after waiting for an hour they said an hour half more . They then asked me to clear the front for them cause they'll need to work in that specific area I did so . Went back to waiting ... Read More Google - Mar 25, 2022
HORRIFIC! I purchased a 2015 Buick verano ,July of 2021. By February, The Right and front side Detection modules went out. Their service center informed me that I would have to take it to a GMC Dealer. What????? .I had to have it towed . Come to find out that my warranty didn't cover it. Wait. What??? What am I paying extra 💰 money for.???? $1,600 out of pocket. Plus a car note, plus insurance. WOW! The next time I walk in the Autobarn, I'll have to remember not to BEND OVER.
called jeff about a car, after not receiving a call from the previous day. Not only was it hard to understand what he was saying, he hung up on me prematurely while I still wanted to ask about other vehicles. I'll still be going in for a test drive but i'd like to deal with someone else. Edit: ordered a car today, if all goes well when it arrives ill update my rating.
Overpriced, overbooked. Had them do work for me that ended up being defective and caused 10x the headache. Don't get you car serviced here.
I scheduled an oil change with Autobarn Mazda of Evanston. When I was speaking to the receptionist she asked if I had purchased the vehicle through them. I replied, unfortunately no, because you did not have the model in stock at the time. She then informed me no worries at all, since this will be your first oil change (first 5,000 miles on the vehicle) that it is complimentary through Mazda. That was wonderful news. I drove to the Autobarn facility and they said the service facility is actually 14 min away hidden behind a Target on Howard and Kedzie. This is ... Read More Google - Nov 19, 2021
Bought my used car from them about 3 weeks ago. Car was running great then all of a sudden the oil came on only 2 weeks later. Called them to let them know and they said bring it in a we will see what was wrong. When I got there with the car they said we don’t have have any loaner car but we will pay for your Uber ride home. At first I thought that was nice of them but after emailing the sales manager the receipt I have gotten no response back. They also fixed my brakes and when ... Read More Google - Nov 16, 2021
Even if you get a text message confirmation for your appointment it doesn’t mean you are all set. I arrived on time at the service shop for my appointment, but they couldn’t find my name on their system. Showing them the reminders and all the other text messages I got that confirms my appointment it was a nothing but a waste of time. The staff was not able to help at all.
I went in to test drive the Mazda CX-5, the sales person Giovann was very helpful in going over the different models, the Mazda brand, and assisting me with the test driving the two models I was interested in.
Everything turned downhill when I met the general manager Mike Allegretti, he was very rude and quite frankly a complete jerk. This turned me off and I will be taking my business elsewhere. I honestly feel bad for his employees because if he treats his customers like this, I can't even imagine how he treats his employees.
I usually don'... Read More Google - Oct 23, 2021
Poor service, keep calling and calling and no one is communicating about my car. Last time I had it for 2 months and now its been over a month and not a single word regarding about it.
Sales person was nice but financial manager made it the worse experience ever. I spend 4 hours as no one would give me a clear inform about my financing at the end there was 2.5 k more in my financial agreement then what was agreed on. I noticed and it he agreement was adjusted … it
Terrible service, broke my car and ripped me off. That isn’t okay
Month and a half ago I was in a market for a vehicle, it was in between Subaru STI and Mazda Miata. Patrick Levy helped me over the phone and he made me feel some type of way. Not only he said that they don’t offer test drives when I asked to drive a Miata, but the way he talked to me about it was very demeaning. Typical used car lot attitude. Also at the end of our if you wanna call it a “ conversation “ ( he was the one talking down to me, and I was just listening ) I ... Read More Google - Aug 26, 2021
Over the last year I purchased a vehicle from Autobarn and referred 3 of my family members who have also purchased a vehicle. So to say I was less than pleased with the recent experience on with a 4th referral on a purchase is an understatement. The sales portion of the he experience went ok. However, Ryan Starz in finance has changed my total view of the dealership. He was rude, dismissive and disrespectful. I attempted to contact the General Manger and never received a response. I will never refer anyone else nor will I purchase a vehicle from Autobarn.
Purchased a car here in 06/2021.
Felt a lot of pressure from the finance department. Additionally, when emailing the finance department after purchase, they accidentally attached an "incorrect document" to an email that they later told me to disregard. This document was a signed contract for key coverage for 36 months for $700.
1) I never received a copy of this document (despite allegedly receiving copies of all documents signed on the day of purchase), 2) I never agreed to purchase key insurance, 3) I never would have agreed to purchase key insurance, let alone for $700, 4) we never even discussed key insurance at all, ... Read More Google - Jul 10, 2021
The salesguy was great however the rest of the experience is awful. Almost almost 6 hours to complete a transaction Be very careful what you sign and make sure you get copies of everything. It’s been a couple of weeks and I haven’t received a response to my issues.
The worst car buying I have experienced. Sale guy was sloppy with his work. Did not even make an effort to get the car from the lot. Aftersales would probably be the same. Avoid this dealer